At Aofar, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help with a smooth return and refund process.
1. Return Eligibility
We accept returns under the following conditions:
Timeframe: Items can be returned within 30 days from the delivery date.
Condition: Items must be unused, undamaged, and in their original packaging.
Proof of Purchase: A valid receipt or order confirmation is required.
Note: Certain items such as final sale products, gift cards, and personalized items may not be eligible for return.
2. How to Initiate a Return
Contact Us: Email our support team at support@aofar.com with your order details and reason for return.
Approval & Instructions: Once approved, we'll provide a return shipping address and instructions.
Shipping the Item: Send the item back using a trackable shipping service. Customers are responsible for return shipping fees unless the item is defective or incorrect.
3. Refund Process
Processing Time: Once we receive and inspect your return, refunds will be processed within 5-7 business days.
Refund Method: Refunds will be issued to the original payment method.
Partial Refunds: In some cases, partial refunds may be granted for items that show minor signs of use or damage.
4. Exchanges
If you received a defective or incorrect item, we'll gladly exchange it at no extra cost. Contact us within 7 days of receiving your order.
5. Non-Returnable Items
Customized or personalized products
Clearance or final sale items
Items without original packaging or with significant damage due to customer handling
6. Customer Support
If you have any questions or need assistance, our friendly support team is ready to help! Contact us at:
Email: support@aofar.com
