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Free shipping on orders over $49!

FAQ

1. Do I need to create an account to place an order?

No, you can place an order as a guest. However, creating an account offers several advantages, including:

 

Faster checkout process

Easy access to your order history and tracking

Exclusive promotions and product updates

2. What payment methods do you accept?

We accept the following payment methods:

 

Major credit cards (Visa, MasterCard, American Express, Discover)

Debit cards

Secure payment gateways

3. How secure is my online order?

We take your privacy seriously. All transactions on our website are processed securely using SSL encryption. Your payment information is sent directly to our payment processor and is never stored on our servers.

4. Can I change my shipping address after placing an order?

Once your order is processed or shipped, we are unable to modify the shipping address. Please ensure your shipping address is correct before confirming your order. We recommend using a residential address to avoid any customs delays.

5. How long does shipping take, and how can I track my package?

Shipping times depend on the option you choose. After your order ships, you will receive an email with your tracking number and the tracking website. Please note, we are not responsible for delays caused by customs processing or other issues in your country.

6. What should I do if I have missing items in my order?

If you notice any missing items in your order, please contact us immediately at support@aofar.com, and we will resolve the issue as quickly as possible.

7. When will I receive my shipment?

Orders are processed and shipped within 1-2 business days. Estimated delivery times are:

 

4-6 business days for US/CA/AU orders

8-12 business days for international orders

Please note that customs clearance and carrier delays may affect delivery times.

8. What should I do if I’m not satisfied with my items?

If you're not satisfied with your order, you can request a return or exchange by following these steps:

 

Review our [Return Policy] to confirm if your order qualifies for a return.

Submit your return request within 45 days of the dispatch date.

Refunds or exchanges are available depending on the item and your situation. Handling fees may apply for non-quality returns. Original shipping fees are non-refundable.

9. How soon will I receive my refund?

Refunds are processed within 5 business days. If you paid via credit/debit card, refunds may take up to 6 business days to appear in your account. PayPal refunds are typically processed instantly.

10. Need further assistance?

If you have additional questions, feel free to contact our customer support team at support@aofar.com. We're here to help!